Terms of service

Terms of Service

1. Overview
This website is operated by Wild Pup Ponchos. By visiting our site or buying from us, you agree to these Terms of Service. If you don’t agree, please don’t use our site or place an order.

Our store is hosted on Shopify, which provides the e-commerce platform that lets us sell our products to you.

2. Eligibility
You must be at least 18 years old, or have permission from a parent or guardian, to place an order on our site. You agree not to use our products or site for any illegal or unauthorized purpose.

3. Products & Descriptions
We do our best to show our products’ colors, sizes, and details accurately. However, colors may look slightly different on different screens, and we can’t guarantee that every image is an exact match. Please check our size chart and measure your pet before ordering. We reserve the right to limit quantities, discontinue products, or change product details at any time without notice.

4. Pricing & Payment
All prices are listed in U.S. dollars and may change without notice. We reserve the right to refuse or cancel any order, including orders with pricing errors, suspected fraud, or unusual purchase activity. If we cancel an order after you’ve been charged, we’ll issue a full refund to your original payment method. You agree to provide accurate and complete billing and contact information for all purchases.

5. Shipping
Delivery times are estimates and are not guaranteed. We’re not responsible for delays caused by carriers, customs, weather, or other events outside our control. Once your order is handed to the carrier, the risk of loss passes to you. If your package is lost or damaged in transit, contact us and we’ll work with you to resolve it.

6. Returns & Refunds
Returns and refunds are covered by our Return & Refund Policy, which is part of these Terms.

7. Pet Safety
Our products are designed for pets but should always be used with supervision. Never leave your pet unattended while wearing our products. Check the fit regularly, and remove the item if it becomes damaged or if your pet shows signs of discomfort, overheating, or chewing on any parts. We’re not responsible for injury or damage caused by misuse, improper sizing, or unsupervised wear.

8. Intellectual Property
All content on this site, including text, images, logos, and graphics, belongs to [Store Name] or its licensors. You may not copy, reproduce, or use it without our written permission.

9. Third-Party Links
Our site may contain links to third-party websites. We’re not responsible for their content, products, or practices, and visiting them is at your own risk.

10. Disclaimer
Our site and products are provided “as is” and “as available.” To the fullest extent allowed by law, we make no warranties, express or implied, about our products or site, except as stated in our Return & Refund Policy.

11. Limitation of Liability
To the fullest extent allowed by law, Wild Pup Ponchos will not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability for any claim will not exceed the amount you paid for the product involved.

12. Indemnification
You agree to protect and hold harmless Wild Pup Ponchos from any claims, damages, or expenses resulting from your violation of these Terms or misuse of our products.

13. Governing Law
These Terms are governed by the laws of the United States.

14. Changes to These Terms
We may update these Terms at any time by posting the changes on this page. Continuing to use our site after changes are posted means you accept the updated Terms.

15. Contact Us
Questions about these Terms? Contact us at wildpupponchos@outlook.com.

Testimonials

★★★★★

❝

Jessica M.

"My golden doodle absolutely hates the rain, but now she actually gets excited for walks when I pull this out. The dinosaur spikes are hilarious and the clear hood means she can actually see where she's going. We get compliments every single time."

★★★★★

❝

Marcus T.

"Got the frog poncho for my French bulldog and the fit is perfect. Covers his whole body including his legs, which most dog raincoats don't do. The material feels durable and he stayed completely dry during a 30-minute walk in heavy rain."

★★★★★

❝

Laura K.

"I bought the shark one for my corgi and went back for the dinosaur for my lab. The sizing chart was spot on for both dogs. Easy to put on, easy to take off, and my dogs don't try to rip them off like they did with other raincoats. Worth every penny."

How It Works

1. Pick your style

Choose from the Dinosaur, Shark, or Frog poncho. Each one features a fun character design with full-body coverage and a clear visor hood so your pup can see clearly.

2. Find the right size

Measure your dog's back length and chest. Use our sizing chart to pick the perfect fit — we carry sizes for small breeds all the way up to large dogs.

3. Slip it on

Guide your dog's legs through the sleeves, pull the hood over their head, and snap or velcro it closed along the belly. The whole process takes under a minute.

4. Walk rain or shine

The waterproof material keeps your dog completely dry from head to paw. The built-in leash hole on the back means you clip the leash right through — no fumbling.

FAQ

We carry sizes from XS to 5XL, covering everything from Chihuahuas and Yorkies up to Golden Retrievers and German Shepherds. Check the sizing chart on the product page and measure your dog's back length and chest girth for the best fit.

Yes. The poncho is made from waterproof polyester with sealed seams. It covers your dog's back, belly, and all four legs to keep them completely dry. The clear hood visor also keeps rain off their face while giving them full visibility.

We currently offer three fun designs: the Dinosaur (green with yellow spikes), the Shark (blue with a fin), and the Frog (green with big eyes on the hood). All three feature full-body coverage and the same high-quality waterproof material.

Absolutely. There's a built-in leash hole on the back of the poncho so you can clip your leash directly through it. If your dog wears a harness, put the harness on first, then the poncho over it, and thread the leash through the hole.

Yes. Guide your dog's legs into the four sleeves, pull the hood up, and fasten the closure along the belly. Most dogs get used to it after one or two wears. The whole process takes less than a minute once they're familiar with it.

Wipe it down with a damp cloth after each use, or rinse it under running water. For a deeper clean, hand wash with mild soap and let it air dry. Do not machine wash or tumble dry, as heat can damage the waterproof coating.

The poncho is designed for rainy and cool weather, not hot days. The material is lightweight and breathable enough for walks in mild temperatures. If it's warm and humid out, skip the poncho — it's meant for rain protection, not summer wear.

Yes, we offer free shipping worldwide on every order. Delivery times vary by location — typically 7–15 business days depending on where you are. You'll receive a tracking number by email once your order ships.

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