Refund policy

Return & Refund Policy

We want you and your pup to love your purchase. If something isn’t right, we’re here to help.

30-Day Returns
You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, unwashed, in their original condition, and with all tags and packaging included.

How to Start a Return
Email us at wildpupponchos@outlook.com with your order number and the reason for your return. We’ll reply within 1–2 business days with return instructions. Please don’t send items back without contacting us first, because returns sent without approval can’t be accepted.

Sizing Exchanges
Wrong size? We’re happy to exchange it for a different size, subject to availability. Contact us within 30 days of delivery to set up an exchange. We recommend checking our size chart and measuring your dog before ordering.

Damaged or Defective Items
If your order arrives damaged, defective, or you received the wrong item, email us within 7 days of delivery with your order number and a photo of the issue. We’ll send a free replacement or a full refund, with no return needed.

Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping method, since we can’t be responsible for returns lost in transit.

Refunds
Once we receive and inspect your return, we’ll email you to confirm whether it was approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days to appear on your statement.

Non-Returnable Items
Items that have been worn by a pet, washed, or damaged by misuse can’t be returned, for hygiene reasons. Gift cards and sale items marked “Final Sale” are also non-returnable.

Order Cancellations
You can cancel your order within 12 hours of placing it for a full refund. After that, your order may have already been processed and shipped.

Questions?
Contact us anytime at wildpupponchos@outlook.com. We’re happy to help!

Testimonials

★★★★★

❝

Jessica M.

"My golden doodle absolutely hates the rain, but now she actually gets excited for walks when I pull this out. The dinosaur spikes are hilarious and the clear hood means she can actually see where she's going. We get compliments every single time."

★★★★★

❝

Marcus T.

"Got the frog poncho for my French bulldog and the fit is perfect. Covers his whole body including his legs, which most dog raincoats don't do. The material feels durable and he stayed completely dry during a 30-minute walk in heavy rain."

★★★★★

❝

Laura K.

"I bought the shark one for my corgi and went back for the dinosaur for my lab. The sizing chart was spot on for both dogs. Easy to put on, easy to take off, and my dogs don't try to rip them off like they did with other raincoats. Worth every penny."

How It Works

1. Pick your style

Choose from the Dinosaur, Shark, or Frog poncho. Each one features a fun character design with full-body coverage and a clear visor hood so your pup can see clearly.

2. Find the right size

Measure your dog's back length and chest. Use our sizing chart to pick the perfect fit — we carry sizes for small breeds all the way up to large dogs.

3. Slip it on

Guide your dog's legs through the sleeves, pull the hood over their head, and snap or velcro it closed along the belly. The whole process takes under a minute.

4. Walk rain or shine

The waterproof material keeps your dog completely dry from head to paw. The built-in leash hole on the back means you clip the leash right through — no fumbling.

FAQ

We carry sizes from XS to 5XL, covering everything from Chihuahuas and Yorkies up to Golden Retrievers and German Shepherds. Check the sizing chart on the product page and measure your dog's back length and chest girth for the best fit.

Yes. The poncho is made from waterproof polyester with sealed seams. It covers your dog's back, belly, and all four legs to keep them completely dry. The clear hood visor also keeps rain off their face while giving them full visibility.

We currently offer three fun designs: the Dinosaur (green with yellow spikes), the Shark (blue with a fin), and the Frog (green with big eyes on the hood). All three feature full-body coverage and the same high-quality waterproof material.

Absolutely. There's a built-in leash hole on the back of the poncho so you can clip your leash directly through it. If your dog wears a harness, put the harness on first, then the poncho over it, and thread the leash through the hole.

Yes. Guide your dog's legs into the four sleeves, pull the hood up, and fasten the closure along the belly. Most dogs get used to it after one or two wears. The whole process takes less than a minute once they're familiar with it.

Wipe it down with a damp cloth after each use, or rinse it under running water. For a deeper clean, hand wash with mild soap and let it air dry. Do not machine wash or tumble dry, as heat can damage the waterproof coating.

The poncho is designed for rainy and cool weather, not hot days. The material is lightweight and breathable enough for walks in mild temperatures. If it's warm and humid out, skip the poncho — it's meant for rain protection, not summer wear.

Yes, we offer free shipping worldwide on every order. Delivery times vary by location — typically 7–15 business days depending on where you are. You'll receive a tracking number by email once your order ships.

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