Shipping policy

Shipping Policy

Free Worldwide Shipping
Every order ships free, anywhere in the world, with no minimum purchase required.

Processing Time
Orders are processed within 2–5 business days, not counting weekends and holidays. You’ll get a confirmation email when your order is placed, and another email with tracking information once it ships.

Delivery Times
Our products ship from our international fulfillment partner. Estimated delivery times after shipping:

United States: 7–15 business days
Canada, UK, and Europe: 8–18 business days
Australia and New Zealand: 10–20 business days
Rest of the world: 12–25 business days

During holidays, peak seasons, or customs delays, delivery may take longer.

Order Tracking
Once your order ships, you’ll receive a tracking number by email. International tracking can take 3–7 days to show updates, so if your tracking doesn’t change right away, don’t worry. Your package is on its way.

Customs, Duties & Taxes
Orders shipped outside the United States may be subject to import duties, taxes, or customs fees charged by your country. These charges are set by your local customs office and are the customer’s responsibility. We have no control over them and can’t predict their amount. Please check with your local customs office for more information. Refusing a package because of customs charges may mean it can’t be refunded.

Incorrect Addresses
Please double-check your shipping address at checkout. We’re not responsible for orders sent to an incorrect address provided by the customer. If you notice a mistake, email us within 12 hours of placing your order and we’ll do our best to fix it before it ships.

Lost or Stolen Packages
If your tracking shows your package as delivered but you can’t find it, please check with neighbors and your local post office first. If it still hasn’t turned up after 3 days, contact us and we’ll help you file a claim with the carrier. We’re not responsible for packages stolen after confirmed delivery.

Delayed Packages
If your order hasn’t arrived within 30 business days of placing it, contact us at wildpupponchos@outlook.com. We’ll investigate and send a free replacement or a full refund.

Damaged Packages
If your order arrives damaged, email us within 7 days of delivery with your order number and a photo, and we’ll send a replacement or a full refund. See our Return & Refund Policy for details.

Questions?
Contact us at wildpupponchos@outlook.com. We’re happy to help!

Testimonials

★★★★★

❝

Jessica M.

"My golden doodle absolutely hates the rain, but now she actually gets excited for walks when I pull this out. The dinosaur spikes are hilarious and the clear hood means she can actually see where she's going. We get compliments every single time."

★★★★★

❝

Marcus T.

"Got the frog poncho for my French bulldog and the fit is perfect. Covers his whole body including his legs, which most dog raincoats don't do. The material feels durable and he stayed completely dry during a 30-minute walk in heavy rain."

★★★★★

❝

Laura K.

"I bought the shark one for my corgi and went back for the dinosaur for my lab. The sizing chart was spot on for both dogs. Easy to put on, easy to take off, and my dogs don't try to rip them off like they did with other raincoats. Worth every penny."

How It Works

1. Pick your style

Choose from the Dinosaur, Shark, or Frog poncho. Each one features a fun character design with full-body coverage and a clear visor hood so your pup can see clearly.

2. Find the right size

Measure your dog's back length and chest. Use our sizing chart to pick the perfect fit — we carry sizes for small breeds all the way up to large dogs.

3. Slip it on

Guide your dog's legs through the sleeves, pull the hood over their head, and snap or velcro it closed along the belly. The whole process takes under a minute.

4. Walk rain or shine

The waterproof material keeps your dog completely dry from head to paw. The built-in leash hole on the back means you clip the leash right through — no fumbling.

FAQ

We carry sizes from XS to 5XL, covering everything from Chihuahuas and Yorkies up to Golden Retrievers and German Shepherds. Check the sizing chart on the product page and measure your dog's back length and chest girth for the best fit.

Yes. The poncho is made from waterproof polyester with sealed seams. It covers your dog's back, belly, and all four legs to keep them completely dry. The clear hood visor also keeps rain off their face while giving them full visibility.

We currently offer three fun designs: the Dinosaur (green with yellow spikes), the Shark (blue with a fin), and the Frog (green with big eyes on the hood). All three feature full-body coverage and the same high-quality waterproof material.

Absolutely. There's a built-in leash hole on the back of the poncho so you can clip your leash directly through it. If your dog wears a harness, put the harness on first, then the poncho over it, and thread the leash through the hole.

Yes. Guide your dog's legs into the four sleeves, pull the hood up, and fasten the closure along the belly. Most dogs get used to it after one or two wears. The whole process takes less than a minute once they're familiar with it.

Wipe it down with a damp cloth after each use, or rinse it under running water. For a deeper clean, hand wash with mild soap and let it air dry. Do not machine wash or tumble dry, as heat can damage the waterproof coating.

The poncho is designed for rainy and cool weather, not hot days. The material is lightweight and breathable enough for walks in mild temperatures. If it's warm and humid out, skip the poncho — it's meant for rain protection, not summer wear.

Yes, we offer free shipping worldwide on every order. Delivery times vary by location — typically 7–15 business days depending on where you are. You'll receive a tracking number by email once your order ships.

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